Job Details
Education: BE/BTech
Experience: Freshers
Location: Bangalore, Chennai
Event date: 23rd Mar 2013
Last date: 18th Mar 2013
Job Description
Technical Support
Providing a
positive image of the company through your role as the first point of contact
with customers.
To ensure
that all is work carried out in accordance with ITlL Incident Management
guidelines.
Add value
to your team environment by being enthusiastic and maintaining a positive
attitude.
Log calls
via the appropriate call logging system and provide appropriate level of
technical fix.
Set the
right expectations to customers in line with the client SLA.
To achieve
all team and personal performance goals as defined by the company.
Ensure
calls returned to Service Desk are reassigned without delay.
Monitor
related incidents.
Monitor
‘Unresolved calls’ in the team’s queue.
Adhere to
ISO9000 and ISO27001 procedures.
Be ready to
work in rotational shifts as required.
Comply with
all company and unit policies.
Eligibility:
2012 batch
BE/B.Tech (All branches).
Good
communication skills (English).
Basic
knowledge on Microsoft Windows Operating System, MS Office.
COMPANY WEBSITE:www.cgi.com
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